Burst Pipe Water Damage: What to Do First

A burst pipe can release hundreds of gallons of water into your home within minutes. Knowing exactly what to do in those critical first moments can dramatically reduce the extent of damage and the cost of restoration.

Immediate Actions (First 5 Minutes)

Shut off the main water supply immediately. This is the single most important step. Locate your main shutoff valve — it's typically near the water meter or where the main line enters your home. Turn it clockwise to close. If you can't find the main valve, shut off the valve closest to the break.

Protect Your Property (Next 15 Minutes)

Turn off electricity in affected areas if water is near outlets, appliances, or your electrical panel. Do this from the breaker box, not by touching wet switches. Move valuable items, electronics, and important documents away from the water. Place towels or buckets to contain spreading water. Open cabinet doors to allow air circulation.

Document the Damage

Before you start any cleanup, take photos and videos of everything. Document the source of the break, all standing water, damaged walls, floors, and ceilings, damaged personal property, and the water's furthest reach. This documentation is critical for your insurance claim.

Start Initial Cleanup

Remove as much standing water as possible using mops, towels, and buckets (don't use a regular household vacuum on standing water). Open windows and doors for ventilation if weather permits. If you have fans, set them up to circulate air. Remove wet rugs and place aluminum foil under furniture legs to prevent staining.

Call for Professional Help

Call a professional water damage restoration company immediately. Professional-grade extraction and drying equipment removes water and moisture far more effectively than household tools. The longer water sits, the more damage it causes — and mold can begin growing within 24-48 hours.

What NOT to Do

Don't use electrical appliances while standing in water. Don't enter rooms with sagging ceilings — they may collapse. Don't try to use a regular vacuum to remove water. Don't lift tacked-down carpet without professional help. Don't turn on your HVAC system if it may spread contaminated air.